Our card fraud prevention tools consider multiple factors, including geographical locations. To ensure your card will work when traveling, make sure to notify us before you leave home.
Who to Call
24-hr assistance NVB Debit Cards (MasterCard) 1-800-554-8969
24-hr assistance NVB Credit Cards (Visa & American Express) 1-800-558-3424
Local assistance NVB Customer Support Center 1-877-217-4NVB (4682)
– 7:30 a.m. to 5:30 p.m. Monday – Friday
– 8:00 a.m. to 12:00 p.m. Saturday
If You Forget to Call
- Use your PIN (request the transaction to be processed as a debit)
- We can make adjustments to your card availability if you have problems at the time of payment, if needed
- Credit Card only: Log in to the “Elan Credit Card” app to add a Travel Notification
What You Need to Know
Make sure to have your card in hand when calling to notify us you’ll be traveling.