Call before you leave! Our cards are safe and secure because of the fraud prevention tools that consider multiple factors, including geographical locations. To ensure your card will work when traveling, make sure to notify us before you leave.
Who to call
24-hr assistance NVB Debit Cards (MasterCard)
24-hr assistance NVB Credit Cards (Visa & American Express)
Local assistance NVB Customer Support Center
7:30 a.m. -5:30 p.m. Monday -Friday
8:00 a.m. -12:00 p.m. Saturday
If you forget to call
Use your PIN (request your debit card be run as a debit)
Call when you remember (we can make adjustments to your card while you're at the register, if needed)
Credit Card only: Log in to the "Elan Credit Card" app to add a Travel Notification
What you need to know:
Make sure to have your card in hand when calling to notify us you'll be traveling.