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Chip Card FAQ

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Questions And Answers

What is a chip card?

Chips cards (also known as EMV cards) are credit and debit cards embedded with a microprocessor chip in the front of the card. The chip provides an added layer of security when used in person at a chip-enabled terminal.

Note: The chip technology does not work if you swipe your card's magnetic strip, provide the cashier with your card number, pay online, or pay by phone.

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Do all retailers accept chip cards?

Not all retailers have chip card readers. To ensure you can use your chip card at any retailer, it will continue to have a magnetic stripe on the back of the card. If the retailer is not chip-enabled, you will simply swipe your card using the magnetic stripe.

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How do I pay at a chip-enabled terminal?

If you have a chip card, you will insert your card at the top or bottom of the terminal and follow the on-screen prompts.

If you do not have a chip card, you will swipe the magnetic stripe on the back of your card.

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Will my Nodaway Valley Bank card use chip technology?

Nodaway Valley Bank credit cards (Visa and American Express) will have chips. If your credit card does not currently have a chip, you will receive a new card upon expiration of your existing card.

Nodaway Valley Bank debit cards (MasterCard) will not have chips at this time because it does not improve the payment process for you, the cardholder. Nor does the chip impact your liability for fraud.

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Will the chip prevent fraud?

Chip technology provides an added layer of security that helps reduce the chance of fraud when used in person at a chip-enabled terminal. It does not have an effect on fraud resulting from the card being used online, by phone, or at a terminal that is not chip-enabled.

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What happens if I have fraud on my card?

Whether your card is chip enabled or not, you have $0 liability for fraudulent charges made with your Nodaway Valley Bank credit or debit cards when lost or stolen cards are reported promptly.

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