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Mobile Banking FAQ

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Questions And Answers

Why should I use NVB Mobile?

NVB Mobile provides you with real-time convenience that cannot be matched by any other service. You will be able to access you account information, transfer money between accounts and find the nearest branch/ATM location, all from the palm of your hand. Situations where it can really come in handy:
  • When you're getting ready to buy a new tv, play it safe & quickly check your account balance to make sure you have enough money before you purchase it.
  • When you're at the checkout and realize your groceries cost more than you expected, transfer money between accounts to avoid costly overdraft fees.
  • When you're sitting in the waiting room, get in tune with your spending habits by reviewing your transaction history.
  • Going out this Friday night and realize you need some cash? Find our nearest ATM.

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Is there any cost for NVB Mobile?

NVB does not charge a fee for accessing your accounts in NVB Mobile Banking. Some features of NVB Mobile Banking may incur a fee - fees will be disclosed when these features are used.

 *Message and data rates may apply - check with your mobile carrier for information about their fees.

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I never received an Activation Code - what now?

If you have requested an Activation Code more than once and never received the code, please contact your service provider and ask them to allow Short Code Messages as a part of your Texting Plan. The Short Code for NVB Mobile is 96924. Once this is enabled, you will need to request the Activation Code again from your Online Banking account.

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Is Mobile Banking safe?

Yes, your smart phone (such as an iPhone, Android and Blackberry) have a very controlled and secure operating system. Additionally NVB Mobile uses the same secure features as Online Banking:
  • 128 bit SSL encryption, which basically encrypts and protects any transmission of data including customer account information
  • Firewalls, which protect against unauthorized or malicious intrusion
  • Username, Passwords, & Security Q&A authentication are required to access you accounts. Your NVB Mobile account will be locked after multiple invalid attempts to prevent unauthorized access.

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What if my phone gets lost or stolen?

You can disable your phone's access to NVB Mobile at any time from within Online Banking. You can also contact our Customer Support Center to have your phone disabled from NVB Mobile. Regardless of what you do, rest assured that your mobile banking access will remain safe and secure!
  • No personal information from your Mobile Banking account is ever stored on the phone.
  • Your password is never stored.
  • Your login session automatically times out in less than 10 minutes of inactivity.

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I already have Online Banking, why would I want Mobile Banking?

Convenience is the main benefit of NVB Mobile. Do you ever leave home without your mobile phone? How often do you carry a computer with you while grocery shopping? Plus, NVB Mobile offers access to your accounts without needing an internet connection.

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Why do I need Online Banking to use Mobile Banking?

Online Banking provides you with a robust suite of account management - balance & transaction information, transferring money, bill payment, access to view/print statements, and more! Mobile Banking accesses only the basic capabilities: balance & transactions, transfer money, and find a branch/ATM location. Additionally, the Mobile Banking enrollment, login credentials, and security authentication all occur within your Online Banking account.

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What are the Text Commands for NVB Mobile?

Send messages to: 96924
BAL = Current Account Balances
HIST + Texting Nickname = Transaction History
ATM + Zip Code = Nearby ATMs
BRANCH + Zip Code = Nearby Branches
HELP = List of Valid Commands & Contact Information
STOP = Cancel NVB Mobile Texting service

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Do I need a special phone to use NVB Mobile?

No special phone required! NVB Mobile will work with virtually any phone.
  • You can use NVB Mobile Text if your phone allows text messaging
  • You can use NVB Mobile Browser if your phone can browser the Internet
  • You can download our free app if you have an iPhone or Android

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Can I use NVB Mobile on my iPad or tablet?

Currently NVB Mobile requires a phone number for activation. This means that it will not work on an iPad or tablet. We will notify all customers when this capability is available.

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What do I do if I get locked out of NVB Mobile?

Contact our Customer Support Center during business hours to have your access unlocked.

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How do I log off of the Android app?

The "Log Off" option will appear when you push your phone's "Menu" button. Closing the app will also automatically log you off.

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How do I change the password in the app?

If you forgot your password, click here to have it reset. You will need to change your password on the computer or on you mobile web browser. Once it is reset, you will be able to log in to the app with your new password.

If you know your password and simply want to change it, click here to log in to the web browser version of online banking. Once logged in, you can select "User Options" and change you password. Once your password is change in Online Banking, you'll be able to log into your Mobile Banking app with the new password.

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