Call Before You Leave
Our cards are safe and secure because of the fraud prevention tools that consider multiple factors, including geographical locations. To ensure your card will work when traveling, make sure to notify us before you leave home.
Who to Call
- 24-hr assistance NVB Debit Cards (MasterCard)
- 24-hr assistance NVB Credit Cards (Visa & American Express)
Consumer 800-558-3424 / Business 866-552-8855
- Local assistance NVB Customer Support Center
7:30 a.m. -5:30 p.m. Monday -Friday
8:00 a.m. -12:00 p.m. Saturday
If You Forget to Call
- Use your PIN (request the transaction be processed as a debit)
- We can make adjustments to your card availability if you have problems at the time of payment, if needed
What You Need to Know
Make sure to have your card in hand when calling to notify us you’ll be traveling.