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How do I check my balance?
Why should I use the secure message portal?
How do I send a secure email?
Does NVB sell gift cards?
Can I purchase a reloadable card?
Bank Routing Number
What is the routing number?
How do I report a lost or stolen Debit Card?
Do I need to notify the bank that I am traveling?
Do I need to notify the bank that my Debit Card is about to expire?
How do I get a new Debit Card or PIN?
Can I choose my own PIN?
When will I receive my new Debit Card?
How does a Debit Card work?
Should I choose debit or credit?
Where can I use my Debit Card?
How is an NVB Debit Card different from a Credit Card?
May I request more than one Debit Card for the same account?
Are there any fees for using an NVB Debit Card?
What is my daily limit?
Can I apply for a credit card online?
Does the bank need to know when I am traveling?
What is Apple Pay and how does it work?
Can I use my Nodaway Valley Bank card with Apple Pay?
Which devices are eligible for Apple Pay?
How do I add my card to Apple Pay?
Where can I use Apple Pay?
How do I use Apple Pay at the register?
How do I use Apple Pay within an app?
Where is my mobile deposit?
What do I do if I submitted a deposit for the wrong amount?
Can I immediately use the money deposited?
How do I apply for a home loan?
Can I get a student loan through NVB?
EMV Chip Card Technology
What is a chip card?
Do all retailers accept chip cards?
How do I pay at a chip-enabled terminal?
Will my Nodaway Valley Bank card use chip technology?
Will the chip prevent fraud?
What happens if I have fraud on my card?
How can I get access to the form if I don't want to go through the security questions?
Will my information be saved if I initially start the process but don't complete it? Can I access my partially-completed form later?
How long will this take me to fill out?
How long should the process take?
What is ClickSWITCH?
How does ClickSWITCH work?
Is ClickSWITCH secure?
Who do I contact if I need help setting up my switches or if I have questions?
How do I log in and get started?
Where do I get a SwitchTRACK code?
My SwitchTRACK code isn’t working; what should I do?
What do I need to start my switch?
What is an automatic payment?
What is a direct deposit?
How long will it take for me to submit a switch request?
Once a switch has been submitted, when does a company receive the information?
How long will it take for my switch to be complete?
Do I need to call my billers and depositors to confirm the switch?
Why do I need to enter my billing account number or other specific information?
Which address should I use for my biller and depositor?
What if I don’t have the information required to submit a switch?
How do I know if my payment or deposit has been switched?
What if I forget to include an automatic payment or direct deposit when submitting my switches?
What if my switch isn’t completed and I miss a payment?
When is it safe to move/remove funds from my prior account?
One of my switches has an “Action Needed” status. What does this mean?
Will I be notified of any switch updates?
Can I use ClickSWITCH to switch my bill payments?
I’m having technical difficulties. Who should I contact?
What is NVB MoneyWatch?
Why should I use NVB MoneyWatch?
How often is account information updated in NVB MoneyWatch?
How do I enroll in NVB MoneyWatch?
Is there a fee to use NVB MoneyWatch?
Is NVB MoneyWatch secure?
What types of accounts can I add to NVB MoneyWatch?
How do I add Internal Bank accounts?
Why are my Bank assets not immediately showing?
Can I reclassify my accounts tracked in NVB MoneyWatch?
Can I track alternatives, insurance, etc. in NVB MoneyWatch?
What if my account is not part of the 18,000 data sources that are tracked by NVB MoneyWatch?
How can I troubleshoot issues that I encounter?
How do I disable email alerts?
Why does my profile show as ‘Incomplete’?
How can I contact support?
Why should I use NVB Mobile?
Is there any cost for NVB Mobile?
Is Mobile Banking safe?
What if my phone gets lost or stolen?
Why do I need Online Banking to use Mobile Banking?
What are the Text Commands for NVB Mobile?
Do I need a special phone to use NVB Mobile?
Can I use NVB Mobile on my iPad or tablet?
How do I log off of the app?
How do I change the password or unlock the app?
What is the difference between a Transfer & Scheduled Transfer?
How do I get a bank statement if I am enrolled for paperless statements?
Why am I having problems opening my statement online?
How do I export transactions from my online banking?
Can I set up alerts on my account?
How do I enroll in NVB Bill Pay?
I can't get logged in!
How do I change my Online Banking password?
How do I setup Online Banking for a committee, organization, or business entity?
What is Business BillPay?
Why is Business BillPay better than personal BillPay?
Who can I pay with Business BillPay
How are online payments delivered?
Is Business BillPay secure?
How long does it take before a payment is received?
How are the scheduled payments processed with Business BillPay?
How to Get Started
Using Basic Features
Real Time Alerts
Can I use alerts to help guard against fraud?
Is there a fee to receive alerts?
How would I sign up to receive real time alerts?
Can I send alerts to more than one person?
How do I activate an email address or phone number to receive alerts?
Can I choose not to receive alerts in middle of the night?
Can I review past alerts?
How do I delete or modify alerts?
What are the system requirements to receive alerts though the Mobile Banking app?
When do I have to have my debit card and ACH transactions completed?
How are the tiered interest rates calculated?
How are ATM refunds obtained?
Will failing to meet the requirements during one qualification cycle prohibit qualifying for rewards in subsequent months?
Do I have to look at my statement online in order to meet the qualifications?
Can I open a Reward Checking account if I do not own a computer?
If I already have an NVB checking account, do I have to open a new account to have a Reward Checking account?
May a customer have more than one Reward Checking account?
Beneficial Ownership Certification
Why is my company being asked to sign a Beneficial Ownership Certification Form?
What is the definition of a 'beneficial owner'?
What is the definition of an 'individual with significant management responsibility'?
Is it possible for a person with significant management responsibility to open an account or negotiate loan terms, but not be an authorized signer?
What personal information is required for each named individual on the certification?
May the bank identify beneficial owners after the account has been opened?
Does the change of authorized signers trigger collection of beneficial ownership certification for existing customers?
Who should complete the certification form on behalf of the entity?
What if my company is owned by another legal entity?
Is certification required when no individuals have 25 percent or more ownership?
Are there any exceptions to the beneficial ownership rule?
What is required for non-profit corporation or association?
Are accounts designated “doing business as” (DBA) exempt?
Are trusts exempt?
How are Interest on Lawyers Trust Accounts (IOLTA accounts) treated for purposes of the beneficial ownership rule?
What will the bank do with this information?
NVB MyCredit by Savvy Money
What is NVB MyCredit?
What is NVB MyCredit Report?
What is the Score Simulator tool?
Is there a fee?
How often is my credit score updated?
How does NVB MyCredit differ from other credit scoring offerings?
Why do credit scores differ?
Will Nodaway Valley Bank use NVB MyCredit to make loan decisions?
Will NVB MyCredit share my credit score with Nodaway Valley Bank?
How does NVB MyCredit keep my financial information secure?
If Nodaway Valley Bank doesn’t use NVB MyCredit to make loan decisions, why do they offer it?
What if the information provided by NVB MyCredit appears to be wrong or inaccurate?
There is a section on the site that features both Nodaway Valley Bank product offers and financial education articles. Why am I seeing this?
Will accessing NVB MyCredit ‘ping’ my credit and potentially lower my credit score?
Does NVB MyCredit offer credit report monitoring as well?
How do I change my email address or other personal information?
Am I able to choose which emails I receive from NVB MyCredit?
Can people use NVB MyCredit on mobile devices?
How do I enroll and use Zelle®?
How do I receive money that someone sent me with Zelle®?
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Is my information secure?
Who can I send money to with Zelle®?
What if I want to send money to someone whose financial institution doesn't offer Zelle®?
Can I use Zelle® internationally?
Can I cancel a payment?
What are scheduled and recurring payments?
Are there any fees to send money using Zelle®?