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How do I check my balance?
Why should I use the secure message portal?
How do I send a secure email?
Does NVB sell gift cards?
Can I purchase a reloadable card?
What is the routing number?
How do I report a lost or stolen Debit Card?
Do I need to notify the bank that I am traveling?
Do I need to notify the bank that my Debit Card is about to expire?
How do I get a new Debit Card or PIN?
Can I choose my own PIN?
When will I receive my new Debit Card?
How does a Debit Card work?
Should I choose debit or credit?
Where can I use my Debit Card?
How is an NVB Debit Card different from a Credit Card?
May I request more than one Debit Card for the same account?
Are there any fees for using an NVB Debit Card?
What is my daily limit?
Can I apply for a credit card online?
Does the bank need to know when I am traveling?
What is Apple Pay and how does it work?
Can I use my Nodaway Valley Bank card with Apple Pay?
Which devices are eligible for Apple Pay?
How do I add my card to Apple Pay?
Where can I use Apple Pay?
How do I use Apple Pay at the register?
How do I use Apple Pay within an app?
Where is my mobile deposit?
What do I do if I submitted a deposit for the wrong amount?
Can I immediately use the money deposited?
How do I apply for a home loan?
Can I get a student loan through NVB?
EMV Chip Card Technology
What is a chip card?
Do all retailers accept chip cards?
How do I pay at a chip-enabled terminal?
Will my Nodaway Valley Bank card use chip technology?
Will the chip prevent fraud?
What happens if I have fraud on my card?
How can I get access to the form if I don't want to go through the security questions?
Will my information be saved if I initially start the process but don't complete it? Can I access my partially-completed form later?
How long will this take me to fill out?
How long should the process take?
Why should I use NVB Mobile?
Is there any cost for NVB Mobile?
Is Mobile Banking safe?
What if my phone gets lost or stolen?
Why do I need Online Banking to use Mobile Banking?
What are the Text Commands for NVB Mobile?
Do I need a special phone to use NVB Mobile?
Can I use NVB Mobile on my iPad or tablet?
How do I log off of the app?
How do I change the password or unlock the app?
What is the difference between a Transfer & Scheduled Transfer?
How do I get a bank statement if I am enrolled for paperless statements?
Why am I having problems opening my statement online?
How do I export transactions from my online banking?
Can I set up alerts on my account?
How do I enroll in NVB Bill Pay?
Why is NVB Bill Pay not working? - Internet Explorer
I can't get logged in!
How do I change my Online Banking password?
How do I setup Online Banking for a committee, organization, or business entity?
Real Time Alerts
When will real time alerts be available?
Can I use alerts to help guard against fraud?
Is there a fee to receive alerts?
How would I sign up to receive real time alerts?
Can I send alerts to more than one person?
How do I activate an email address or phone number to receive alerts?
Can I choose not to receive alerts in middle of the night?
Can I review past alerts?
How do I delete or modify alerts?
What are the system requirements to receive alerts though the Mobile Banking app?
When do I have to have my debit card and ACH transactions completed?
How are the tiered interest rates calculated?
How are ATM refunds obtained?
Will failing to meet the requirements during one qualification cycle prohibit qualifying for rewards in subsequent months?
Do I have to look at my statement online in order to meet the qualifications?
Can I open a Reward Checking account if I do not own a computer?
If I already have an NVB checking account, do I have to open a new account to have a Reward Checking account?
May a customer have more than one Reward Checking account?
Beneficial Ownership Certification
Why is my company being asked to sign a Beneficial Ownership Certification Form?
What is the definition of a 'beneficial owner'?
What is the definition of an 'individual with significant management responsibility'?
Is it possible for a person with significant management responsibility to open an account or negotiate loan terms, but not be an authorized signer?
What personal information is required for each named individual on the certification?
May the bank identify beneficial owners after the account has been opened?
Does the change of authorized signers trigger collection of beneficial ownership certification for existing customers?
Who should complete the certification form on behalf of the entity?
What if my company is owned by another legal entity?
Is certification required when no individuals have 25 percent or more ownership?
Are there any exceptions to the beneficial ownership rule?
What is required for non-profit corporation or association?
Are accounts designated “doing business as” (DBA) exempt?
Are trusts exempt?
How are Interest on Lawyers Trust Accounts (IOLTA accounts) treated for purposes of the beneficial ownership rule?