What’s New
NVB Mobile now offers REAL TIME ALERTS that allow you to know the moment something important happens within your account. Via Text*, Email, Push Notification or your Secure Online Banking Inbox… receive alerts the way you want them!
NVB Mobile has been updated to offer instant balance! Visit the app to Learn more.
*Please note that your mobile carrier’s text, data, and web access fees may apply.
Get the App
It’s a FREE download in the iTunes and Google Play app stores and a great addition to your smart phone’s capabilities.
If currently enrolled in Online Banking, log in with the same credentials. If new to digital banking, click “Enroll Now” within the app to begin setup.
What You Need to Know
NVB does not charge a fee for accessing accounts in Mobile Banking. Fees for optional mobile banking features may be found on our Fee Schedule.
Please note that your mobile carrier’s text, data, and web access fees may apply.
Frequently Asked Questions
Find the answers here!
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Why should I use NVB Mobile?
NVB Mobile provides you with access to account information and transfer capabilities everywhere you take your mobile phone.
- Check a balance prior to making a big purchase
- Make transfers on the go to cover purchases
- Check balances
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Is there any cost for NVB Mobile?
NVB does not charge a fee for accessing your accounts in NVB Mobile Banking.
*Message and data rates may apply – check with your mobile carrier for information about their fees.
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Is Mobile Banking safe?
Yes, your smart phone (such as an iPhone, Android and Blackberry) has a very controlled and secure operating system. Additionally NVB Mobile uses the same secure features as Online Banking:
- 128 bit SSL encryption, encrypts and protects any transmission of data including customer account information
- Firewalls, protect against unauthorized or malicious intrusion
- Passwords and Security Questions are required to access you accounts. Your NVB Mobile account will be locked after multiple invalid attempts to prevent unauthorized access.
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What if my phone gets lost or stolen?
You can disable your phone’s access to NVB Mobile at any time from within Online Banking. You can also contact our Customer Support Center to change user names or passwords.
- No personal information from your Mobile Banking account is ever stored on the phone.
- Your password is never stored.
- Your login session automatically times out in less than 10 minutes of inactivity.
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Why do I need Online Banking to use Mobile Banking?
Online Banking sets up your user access for mobile banking.
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What are the Text Commands for NVB Mobile?
Send messages to: 96924
- BAL = Current Account Balances
- HIST + Texting Nickname = Transaction History
- ATM + Zip Code = Nearby ATMs
- BRANCH + Zip Code = Nearby Branches
- HELP = List of Valid Commands & Contact Information
- *STOP = Cancel NVB Mobile Texting service
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Do I need a special phone to use NVB Mobile?
No special phone required! NVB Mobile will work with virtually any phone.
- You can use NVB Mobile Text if your phone allows text messaging
- You can use NVB Mobile Browser if your phone can browser the Internet
- You can download our free app if you have an iPhone or Android
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Can I use NVB Mobile on my iPad or tablet?
Currently NVB Mobile requires a phone number for activation. This means that it will not work on an iPad or tablet. We will notify all customers when this capability is available.
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How do I log off of the app?
Android Users
The “Log Off” option will appear when you push your phone’s “Menu” button. Closing the app will also automatically log you off.Apple Users
The “log out” button will appear when you push the “more” button -
How do I change the password or unlock the app?
Contact our Customer Support Center during business hours to have your access unlocked.
If you forgot your password, click here to have it reset. You will need to change your password on the computer or on your mobile web browser. Once it is reset, you will be able to log in to the app with your new password.
If you know your password and simply want to change it, click here to log in to the web browser version of online banking. Once logged in, you can select Profile and change you password. Once your password is changeg in Online Banking, you’ll be able to log into your Mobile Banking app with the new password.
