Career Opportunities

Works in conjunction with the Relationship Banking Development & Training Manager to create, cultivate, encourage, and promote retail sales among branch staff. Leads efforts to meet referral and retail growth goals while overseeing the day-to-day operations of the branch’s Teller and Relationship Banker teams. Ensures branch operations follow Bank policies and procedures. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image, contributing to its growth. Ensures excellent customer service in all customer and employee interactions.

• Creates and maintains a branch culture focused on achieving relationship-building and retail growth goals.
• Coaches and mentors branch employees in identifying customer needs, cross-selling products, and making interdepartmental referrals.
• Evaluates the effectiveness of sales programs and monitors employee and branch progress toward established goals.
• Manages the day-to-day retail operations of the facility.
• Supervises branch Tellers and Relationship Bankers.
• Responds to escalated customer inquiries promptly and professionally.
• Ensures customer service needs are handled appropriately and consistently.
• Ensures all facility transactions are cleared in a timely manner.
• Reviews and addresses teller differences promptly.
• Approves the ordering of branch supplies.
• Ensures dual-control procedures are in place and followed at all times.
• Approves appropriate security-access changes for Tellers and Relationship Bankers.
• Ensures Bank security policies are followed and that facility alarm and video equipment remain in proper working order.
• Ensures compliance with new-account procedures and teller check-cashing guidelines.
• Performs monthly surprise teller-drawer audits.
• Performs other duties as assigned.

Supports the Digital Business Manager with the Bank’s digital business, commercial banking, and treasury management activities. Assists with the delivery and support of Business and Commercial Internet Banking, Business Bill Payment, Real-Time Alerts, wires, ACH, Positive Pay, Lockbox, Merchant Capture, Access Manager, Guardian Analytics, Intuit Direct Web Connect, security tokens, the eSign channel, and other digital business solutions.

• Assists with onboarding and technical support for the Bank’s suite of digital business solutions.
• Helps coordinate daily work plans to manage digital business customer needs, Bank processing requirements, customer service, and recordkeeping responsibilities.
• Supports business and treasury management services, including remote and onsite product installation and implementation at Bank facilities, branch locations, and customer locations.
• Tests and troubleshoots digital business systems and escalates unresolved issues affecting Bank employees or customers.
• Monitors digital business systems for issues and reports identified problems to the Digital Business Manager or appropriate technical team.
• Identifies and helps remove friction points within digital business channels to make it easier and safer for customers to conduct business with the Bank.
• Supports timely implementation, responsiveness, and adaptability across the Bank’s digital business channels.
• Assists with the annual Business Online Risk Assessment process.
• Performs other duties as assigned.

Provides assistance to loan officers in all facets of the loan process, from application through payoff. Completes and maintains all documentation and paperwork necessary for loan processing and compliance. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image, contributing to its growth. Provides excellent customer service in all customer and employee interactions.

• Is fully knowledgeable of all Bank loan products and services.
• Processes loan documents and requests flood determinations and appraisals.
• Reviews file maintenance for new loans, renewals, and advances.
• Reviews posted and non-posted loan transactions.
• Books loans, disburses loan proceeds and advances, and processes payments and payoffs.
• Reviews post-closing documents for required signatures, accuracy, and compliance.
• Maintains loan files and ensures all required documentation is complete and properly retained.
• Processes and mails loan notices.
• Pulls files for paid loans and prepares and processes deeds of release and lien releases.
• Monitors insurance documentation and follows up on required loan exceptions.
• Scans loan documents and credit file information and performs quality-control reviews of scanned items.
• Completes loan exception maintenance.
• Reviews escrow addenda and processes tax and insurance disbursements.
• Responds promptly to customer inquiries and requests from loan officers.
• Maintains current knowledge of Bank policies, procedures, loan compliance requirements, and applicable banking regulations.
• Follows the Bank’s dual-control, security, opening, and closing procedures.
• Attends all required operational and compliance training.
• Performs notary functions as needed.
• Maintains daily responsibilities and loan officer requests in a prompt and accurate manner.
• Provides excellent service to Bank customers and employees.
• Assists the Loan Operations Department with other duties as assigned.

• High school diploma or equivalent required.
• Minimum of two years of current loan-documentation processing experience.
• Proven knowledge and understanding of loan documents.
• Strong customer service, communication, interpersonal, and organizational skills.
• Knowledge of basic math, bookkeeping, computer operations, banking regulations, and Bank products.
• Ability to operate standard office equipment and loan-processing systems.
• Ability to work at other Bank locations as needed.

Provides assistance to customers in determining products and services which best meet their needs. Provides assistance to customers with deposit account transactions. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image, contributing to its growth. Provides excellent customer service in all customer and employee interactions.

• Is fully knowledgeable of all bank deposit products and services.
• Assists customers in retail product selections by profiling, presenting features and benefits, and asking for the entire relationship.
• Refers customers to other departments, such as loan, mortgage, NVIS for investment needs, etc.
• Participates in all campaigns and events.
• Attends training classes/seminars for all relationship building training.
• Makes outbound phone calls to customers and prospects.
• Fully supports the Bank’s retention program to strengthen new relationships and build on existing relationships.
• Is fully trained in the Teller function.

Provides assistance to customers in determining products and services which best meet their needs. Provides assistance to customers with deposit account transactions. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image, contributing to its growth. Provides excellent customer service in all customer and employee interactions.

• Is fully knowledgeable of all bank deposit products and services.
• Assists customers in retail product selections by profiling, presenting features and benefits, and asking for the entire relationship.
• Refers customers to other departments, such as loan, mortgage, NVIS for investment needs, etc.
• Participates in all campaigns and events.
• Attends training classes/seminars for all relationship building training.
• Makes outbound phone calls to customers and prospects.
• Fully supports the Bank’s retention program to strengthen new relationships and build on existing relationships.
• Is fully trained in the Teller function.

Provides assistance to customers with deposit account transactions. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image contributing to its growth. Provide excellent customer service in all customer and employee interactions.

• Is knowledgeable of all deposit products and services.
• Provide prompt, efficient professional and friendly service at all times.
• Refer customers to other retail divisions, i.e. customer service, loan, mortgage, NVIS for investment needs, etc.
• Participates in all campaigns & events.
• Attends training classes/seminars for all relationship building and other training as required.
• Recognize an opportunity with good listening skills for a referral to another department; respond to that opportunity by following through with the referral.
• Maintain a professional appearance and attitude at all times.
• Assists with basic debit card related requests.

Provides assistance to customers with deposit account transactions. Represents the Bank in a manner that maintains and expands business relationships and enhances the Bank’s image contributing to its growth. Provide excellent customer service in all customer and employee interactions.

• Is knowledgeable of all deposit products and services.
• Provide prompt, efficient professional and friendly service at all times.
• Refer customers to other retail divisions, i.e. customer service, loan, mortgage, NVIS for investment needs, etc.
• Participates in all campaigns & events.
• Attends training classes/seminars for all relationship building and other training as required.
• Recognize an opportunity with good listening skills for a referral to another department; respond to that opportunity by following through with the referral.
• Maintain a professional appearance and attitude at all times.
• Assists with basic debit card related requests.