Lost / Stolen Card

If your card is lost or stolen, please notify us immediately! Promptly closing the card will minimize potential loss. Plus, a replacement debit card may be obtained at any NVB location.

24-Hour Assistance

NVB Debit Card (MasterCard)
*A replacement debit card may be picked up immediately at any NVB location or by US mail through our Customer Support Center.

NVB Credit Card (Visa & American Express)
Consumer 866-234-4691 / Business 866-552-8855

Customer Support Center

Our Customer Support Center is happy to help. Specialists can close lost/stolen cards & order replacement cards during hours of operation.

7:30 a.m. – 5:30 p.m. Monday -Friday
8:00 a.m. – 12:00 p.m. Saturday
Toll Free: 877-217-4NVB (4682)

Local Numbers


What You Need to Know

Please notify the bank before taking an extended trip to ensure your card will work properly while traveling.

How may we help you?

  • Call

    Call Us
    (877) 217-4682

  • Chat Us

    Chat With Us

  • FAQ


  • Come See Us

    Come See Us

  • Email Us

    Email Us