Lost / Stolen Card

If your card is lost or stolen, please notify us immediately! Promptly closing the card will minimize potential loss. Plus, a replacement debit card may be obtained at any NVB location.

24-Hour Assistance

NVB Debit Card (MasterCard)
*A replacement debit card may be picked up immediately at any NVB location or by US mail through our Customer Support Center.

NVB Credit Card (Visa & American Express)
Consumer 866-234-4691 / Business 866-552-8855

Customer Support Center

Our Customer Support Center is happy to help. Specialists can close lost/stolen cards & order replacement cards during hours of operation.

7:30 a.m. – 5:30 p.m. Monday -Friday
8:00 a.m. – 12:00 p.m. Saturday
Toll Free: 877-217-4NVB (4682)

Local Numbers


What You Need to Know

Please notify the bank before taking an extended trip to ensure your card will work properly while traveling.